Last updated: August 23, 2026

Privacy Policy

This Privacy Policy describes how AltaHoney (“AltaHoney,” the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase from AltaHoney, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information we may collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including the items you view, place in your cart, or add to your wishlist.
• Customer-support information, including information you choose to include in communications with us, such as when sending us a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network-connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Payment processors that collect payment information, such as bank-account information, credit or debit card information, and billing addresses, to process payments, fulfill orders, and provide the products or services you requested.
• Advertising, analytics, and marketing partners that collect information about your interaction with our Site, emails, Services, or advertisements through technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor are we responsible for third parties’ policies or practices. For more information, please review the “Third-Party Websites and Links” section below.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail and displaying advertisements for products or services.

This may include using your personal information to personalize the Services and advertisements displayed on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, prevent, or take action regarding suspected fraudulent, illegal, or malicious activity.

If you create an account through the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating With You

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective service, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies Shopify uses to power online stores, please visit:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and Services, remember your actions and preferences, conduct analytics, and better understand how users interact with the Services.

We may also allow third-party service providers to use Cookies on our Site to personalize services, products, and advertising displayed on our Site and other websites.

Most browsers automatically accept Cookies by default. You can configure your browser to remove or reject Cookies through its settings. Removing or blocking Cookies may negatively affect your experience and cause certain features or functions of the Services to work incorrectly or become unavailable.

Blocking Cookies may not completely prevent us from sharing information with third parties, such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• Vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners, including Shopify, that provide services or advertise to you. These partners will use your information in accordance with their own privacy notices.
• Third parties when you direct or request us to disclose information or otherwise consent to the disclosure, such as when we provide information to shipping carriers or when you use social-media widgets or login integrations.
• Our affiliates or other companies within our corporate group when reasonably necessary to operate our business.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
• Government authorities or other parties when necessary to comply with applicable legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms of service, or protect or defend the Services, our rights, and the rights of our users or others.

During the past 12 months, we may have disclosed the following categories of personal information for the purposes described above:

Category	Categories of Recipients
Identifiers, such as basic contact details and certain order and account information	Vendors and third parties that provide services on our behalf; business and marketing partners; affiliates
Commercial information, such as order, shopping, and customer-support information	Payment processors; fulfillment and shipping partners; customer-support providers; business and marketing partners
Internet or similar network activity, such as Usage Data	Internet service providers; analytics providers; advertising and marketing partners; technology providers

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you submit user-generated content to a public area of the Services, that content will be publicly available and may be accessed by anyone.

We do not control who will have access to information you choose to make publicly available and cannot guarantee that parties with access to that information will respect your privacy or keep it secure.

We are not responsible for the privacy or security of information you make publicly available or for the accuracy, use, or misuse of information that you disclose to or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide through public or semi-public venues, including third-party social-networking platforms, may be viewed by other users of the Services or users of those third-party platforms without limitation as to its use by us or a third party.

Our inclusion of a third-party link does not, by itself, imply an endorsement of the platform, its content, or its owners or operators, except as otherwise disclosed through the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the contact information below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below regarding your personal information. These rights are not absolute, may apply only under certain circumstances, and may be declined when permitted by law.

Right to Access or Know

You may have the right to request access to personal information we maintain about you, including information about how we use and disclose it.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Portability

You may have the right to receive a copy of the personal information we maintain about you and request that we transfer it to a third party, subject to certain circumstances and exceptions.

Restriction of Processing

You may have the right to request that we stop or restrict our processing of your personal information.

Withdrawal of Consent

When we rely on consent to process your personal information, you may have the right to withdraw that consent.

Right to Appeal

You may have the right to appeal our decision if we decline to process your request. You may do so by responding directly to our denial.

Managing Communication Preferences

We may send you promotional emails. You may opt out of promotional emails at any time by using the unsubscribe option included in those emails.

If you unsubscribe from promotional emails, we may still send non-promotional communications, such as messages about your account, orders, or transactions.

You may exercise these rights where indicated on our Site or by contacting us using the information provided below.

We will not discriminate against you for exercising your privacy rights. We may need to collect information from you, such as your email address or account information, to verify your identity before providing a substantive response.

Subject to applicable law, you may designate an authorized agent to submit a request on your behalf. Before accepting a request from an agent, we may require proof that you authorized the agent to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request within the period required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below.

If you are dissatisfied with our response, you may have the right—depending on where you live—to appeal our decision or submit a complaint to your local data-protection authority.

International Users

We may transfer, store, and process your personal information outside the country where you live, including in the United States. Your information may also be processed by staff, service providers, and partners located in these countries.

If we transfer personal information outside Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant United Kingdom authority, as applicable, unless the information is transferred to a country recognized as providing an adequate level of protection.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:

Email: sales@altahoneypacks.com