Terms of Service

Overview

This website is operated by AltaHoney. Throughout the Site, the terms “we,” “us,” and “our” refer to AltaHoney. AltaHoney offers this website, including all information, tools, products, and Services available through the Site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website, purchase our products, or use any Services.

Any new features, products, or tools added to the current store will also be subject to these Terms. You may review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site after changes are posted constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 – Online Store Terms and Age Requirements

By agreeing to these Terms, you represent that you are at least 18 years old and have reached the age of majority in your state, province, or jurisdiction of residence.

You may not purchase our products for, provide our products to, or allow our products to be used by anyone under 18 years of age.

You may not use our products or Services for any illegal or unauthorized purpose. In using the Service, you may not violate any applicable laws or regulations, including copyright, trademark, consumer-protection, health, and safety laws.

You must not transmit worms, viruses, malware, or other destructive code.

A breach or violation of these Terms may result in the immediate termination of your access to the Services.

Section 2 – General Conditions

We reserve the right to refuse Service to anyone for any lawful reason at any time.

You understand that your content, excluding payment-card information, may be transferred unencrypted and may involve:

1. Transmissions across various networks; and
2. Changes required to conform and adapt to the technical requirements of connecting networks or devices.

Payment-card information is encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or contact made available through the Site without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Product Use, Health and Safety

AltaHoney products are intended only for use in accordance with the instructions, warnings, serving information, and other information displayed on the product packaging.

Our products and the information available through the Site are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information presented through the Site is provided for general informational purposes and is not a substitute for medical advice, diagnosis, or treatment from a qualified healthcare professional.

Individual experiences and results may vary. We do not guarantee that any customer will experience a particular result or benefit.

Before consuming an AltaHoney product, you are responsible for reviewing the complete ingredient list, allergen information, warnings, and directions provided on the packaging.

Do not use an AltaHoney product if:

• You are under 18 years of age;
• You are allergic or sensitive to honey, bee products, or any listed ingredient;
• The packaging is damaged, opened, leaking, or appears to have been tampered with;
• The product is expired; or
• A healthcare professional has advised you not to consume the product or any of its ingredients.

You should consult a qualified healthcare professional before using our products if you are pregnant, nursing, taking prescription medication, managing a medical condition, scheduled for a medical procedure, or unsure whether a product is appropriate for you.

Do not exceed the serving instructions stated on the packaging. Discontinue use and seek appropriate medical attention if you experience an unexpected or adverse reaction.

You are responsible for using and storing the products properly. AltaHoney is not responsible for harm resulting from misuse, excessive consumption, use contrary to package directions, improper storage, undisclosed allergies, or use after a product’s expiration date.

For a medical emergency, contact emergency services or an appropriate medical professional immediately.

Section 4 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available through the Site is inaccurate, incomplete, or outdated.

Materials on the Site are provided for general informational purposes and should not be relied upon as the sole basis for making health, medical, purchasing, or other decisions without consulting more accurate, complete, or current sources when appropriate.

Any reliance on information available through the Site is at your own risk.

The Site may contain historical information. Historical information is not current and is provided for reference only.

We reserve the right to modify the contents of the Site at any time, but we are not obligated to update information except where required by law. You agree that it is your responsibility to monitor changes to the Site.

Section 5 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend, or discontinue the Service, or any part or content thereof, at any time without notice.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service, except where liability cannot lawfully be excluded.

Section 6 – Products and Services

Certain products or Services may be available exclusively online through the Site. These products or Services may have limited quantities and are eligible for return, replacement, or refund only in accordance with our Refund Policy and applicable law.

We have made reasonable efforts to display the colors, designs, packaging, sizes, and images of our products accurately. However, we cannot guarantee that the display on your computer, phone, tablet, or other device will be completely accurate.

Product packaging, appearance, labeling, ingredients, specifications, and quantities may be updated from time to time. The product you receive may contain minor packaging or design differences from images displayed on the Site, provided that the product remains the product ordered.

Always review the physical product packaging before use. If information displayed on the Site differs from information printed on the product packaging, contact us before consuming the product.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, household, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantity of products or Services available for purchase. All product descriptions, offers, and pricing are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time. Any offer made through the Site is void where prohibited.

We do not guarantee that products, Services, information, or other materials purchased or obtained through the Service will meet every customer’s personal expectations. However, nothing in these Terms limits any warranties, protections, or remedies that cannot legally be excluded under applicable law.

Section 7 – Orders, Billing and Account Information

We reserve the right to accept, reject, limit, hold, or cancel any order, subject to applicable law.

We may, in our sole discretion, limit or cancel quantities purchased per person, household, customer account, payment method, billing address, shipping address, or order.

These restrictions may apply to orders placed through the same customer account, payment card, billing address, shipping address, device, or other identifying information.

We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be fraudulent, unauthorized, placed for resale, or placed by dealers, resellers, or distributors without our permission.

If we modify or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided when the order was placed.

You agree to provide current, complete, and accurate purchase, shipping, billing, and account information for all transactions made through our store.

You agree to promptly update your account and other information, including your email address and payment information, so we can complete your transactions and contact you when necessary.

Submitting an order does not guarantee acceptance. An order is accepted when we confirm the order or begin processing it. If payment has been collected for a canceled order, we will issue any refund required under our policies and applicable law.

For additional information, please review our Refund Policy and Shipping Policy.

Section 8 – Shipping, Delivery and Risk of Loss

Shipping and delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by carrier delays, weather, holidays, customs processing, incorrect or incomplete addresses, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. AltaHoney is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect address, refused delivery, failed delivery attempt, or failure to retrieve the package, additional shipping charges may apply before the order is resent.

Responsibility for an order after carrier-confirmed delivery will be determined according to applicable law and our Shipping and Refund Policies.

Please contact us promptly if your order arrives damaged, contains the wrong product, or appears to have been tampered with. You may be required to provide photographs of the product, packaging, shipping label, and damage so we can investigate the claim.

International customers are responsible for confirming whether products can be legally imported into their jurisdiction and for paying any applicable customs duties, taxes, brokerage charges, or import fees unless otherwise stated during checkout.

Section 9 – Promotions, Discounts and Bundle Offers

From time to time, we may offer promotions, discount codes, free products, bundle offers, subscriptions, giveaways, or other special offers.

Promotions may be subject to additional eligibility requirements, purchase requirements, expiration dates, quantity limits, geographic restrictions, and other conditions disclosed with the offer.

Unless expressly stated otherwise:

• Promotions cannot be combined;
• Discount codes have no cash value;
• Free items cannot be exchanged for cash or store credit;
• Discounts cannot be applied retroactively to previously completed purchases; and
• Returned orders may lose eligibility for promotional pricing or free items.

If part of a bundle or promotional order is returned, any refund may be adjusted to reflect the regular price of items kept by the customer and the loss of any promotional discount, to the extent permitted by law and described in our Refund Policy.

We reserve the right to modify or end promotions at any time and to cancel orders involving suspected promotional abuse, fraud, or unauthorized resale.

Section 10 – Optional Tools

We may provide access to third-party tools that we do not monitor and over which we have no control or input.

You acknowledge and agree that access to these tools is provided “as is” and “as available,” without warranties, representations, conditions, or endorsements of any kind.

To the fullest extent permitted by law, we will have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools is entirely at your own risk and discretion. You should review and approve the terms under which those tools are provided by the relevant third-party providers.

We may offer new Services, features, tools, or resources through the Site in the future. These additions will also be subject to these Terms.

Section 11 – Third-Party Links

Certain content, products, and Services available through our Service may include materials from third parties.

Third-party links may direct you to websites that are not affiliated with or controlled by us. We are not responsible for reviewing or evaluating the accuracy, content, security, or practices of third-party websites.

We do not warrant and will not have liability or responsibility for third-party materials, websites, products, or Services.

We are not liable for harm or damages related to purchases, use of goods or Services, resources, content, or transactions involving third-party websites, except where such liability cannot lawfully be excluded.

Please carefully review third parties’ policies and practices before engaging in a transaction. Questions, complaints, claims, or concerns regarding third-party products or Services should be directed to the applicable third party.

Section 12 – User Comments, Reviews and Other Submissions

If you submit reviews, photographs, videos, testimonials, contest entries, creative ideas, suggestions, proposals, plans, or other materials to us, whether online, through social media, by email, by postal mail, or otherwise, collectively referred to as “Comments,” you grant AltaHoney a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, edit, copy, publish, distribute, translate, display, and otherwise use those Comments in any lawful medium, subject to our Privacy Policy and applicable law.

You represent that you own or otherwise have the necessary rights and permissions to submit the Comments and grant this license.

We are under no obligation to:

1. Maintain Comments in confidence, except where required by law or our Privacy Policy;
2. Pay compensation for Comments; or
3. Respond to Comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine is unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable, or that violates another party’s rights or these Terms.

Your Comments must not violate any third party’s rights, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.

Comments must not contain unlawful, abusive, defamatory, obscene, or malicious material, computer viruses, malware, or misleading information.

You may not use a false email address, impersonate another person, submit a review based on an experience you did not have, or otherwise mislead us or third parties regarding the origin or authenticity of any Comments.

You are solely responsible for the Comments you submit and their accuracy. We assume no responsibility or liability for Comments posted by you or another third party, except where liability cannot lawfully be excluded.

Section 13 – Personal Information

Your submission and our processing of personal information through the store are governed by our Privacy Policy.

Section 14 – Errors, Inaccuracies and Omissions

Occasionally, information on our Site or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, packaging, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel affected orders if information on the Site or any related website is inaccurate, including after an order has been submitted, subject to applicable law.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.

No update or refresh date displayed through the Service should be interpreted to mean that all information has been modified or updated.

Section 15 – Prohibited Uses

In addition to other prohibitions stated in these Terms, you are prohibited from using the Site, its content, or our products:

1. For any unlawful purpose;
2. To solicit others to perform or participate in unlawful acts;
3. To violate international, federal, state, provincial, or local laws, regulations, rules, or ordinances;
4. To infringe or violate our intellectual-property rights or the rights of others;
5. To harass, abuse, insult, harm, defame, intimidate, or unlawfully discriminate against another person;
6. To submit false, deceptive, or misleading information;
7. To upload or transmit viruses, malware, or other malicious code;
8. To collect or track another person’s personal information without authorization;
9. To spam, phish, pharm, pretext, spider, crawl, or scrape;
10. For obscene, abusive, exploitative, or immoral purposes;
11. To interfere with or circumvent the security features of the Service or any related website;
12. To impersonate another person or misrepresent your identity or affiliation;
13. To purchase products for unauthorized resale or redistribution;
14. To provide or sell our products to minors; or
15. To misuse, alter, adulterate, relabel, or misrepresent our products.

We reserve the right to suspend or terminate your access to the Service for violating any prohibited use.

Section 16 – Intellectual Property

The Site and its contents, including the AltaHoney name, logos, product names, packaging, graphics, photographs, videos, text, designs, icons, software, and other materials, are owned by or licensed to AltaHoney and are protected by applicable intellectual-property laws.

Nothing in these Terms grants you ownership of or a license to use AltaHoney’s intellectual property except for the limited right to access the Site for personal, noncommercial use.

You may not copy, reproduce, modify, distribute, display, publish, create derivative works from, sell, exploit, or use our intellectual property for commercial purposes without our prior written permission.

You may not use AltaHoney’s name, product photographs, packaging, trademarks, branding, or other materials to create counterfeit products, misleading listings, unauthorized advertisements, or the false impression that you are affiliated with or authorized by AltaHoney.

Section 17 – Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that information or results obtained through the Service will always be accurate or reliable.

You agree that we may occasionally remove the Service for indefinite periods or cancel the Service at any time without notice.

To the fullest extent permitted by applicable law, your use of or inability to use the Service is at your sole risk.

Except as expressly stated by us or required by law, the Service and all products and Services delivered through the Service are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, either express or implied.

This includes implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes warranties, guarantees, consumer rights, or remedies that cannot lawfully be excluded.

Section 18 – Limitation of Liability

To the fullest extent permitted by applicable law, AltaHoney and its owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, and partners will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages.

This includes lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from:

• Your use of or inability to use the Service;
• Products purchased through the Service;
• Errors or omissions in content;
• Content or products posted, transmitted, or otherwise made available through the Service; or
• Any other claim related to your use of the Service or a product.

This limitation applies regardless of whether the claim is based on contract, tort—including negligence—strict liability, or another legal theory, even if we were advised that such damages were possible.

Because some jurisdictions do not allow certain exclusions or limitations of liability, our liability in those jurisdictions will be limited to the maximum extent permitted by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

Section 19 – Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless AltaHoney and its parents, subsidiaries, affiliates, partners, owners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from claims, demands, liabilities, losses, damages, or reasonable attorneys’ fees arising from:

• Your breach of these Terms or documents incorporated by reference;
• Your violation of applicable law;
• Your violation of another party’s rights;
• Your misuse of the Site, Services, or products; or
• Content or Comments you submit.

Section 20 – Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law.

The unenforceable portion will be considered severed from these Terms, and the determination will not affect the validity or enforceability of the remaining provisions.

Section 21 – Termination

The obligations and liabilities incurred by the parties before the termination date will survive termination of these Terms where applicable.

These Terms remain effective unless terminated by either you or us. You may terminate these Terms by notifying us that you no longer wish to use the Services or by ceasing your use of the Site.

If, in our sole and reasonable judgment, you fail or we suspect that you have failed to comply with these Terms, we may terminate or suspend your access without notice.

You will remain responsible for amounts owed through the termination date, and we may deny you access to the Services or any part thereof.

Section 22 – Entire Agreement

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted through the Site constitute the entire agreement and understanding between you and us regarding your use of the Service.

They supersede prior or contemporaneous agreements, communications, and proposals, whether oral or written, relating to the Service, including prior versions of these Terms.

Any ambiguities in the interpretation of these Terms will not automatically be construed against the party that drafted them.

Section 23 – Governing Law

These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of Illinois and applicable laws of the United States, without regard to conflict-of-law principles.

Nothing in this section deprives you of any mandatory consumer protections provided by the laws of your jurisdiction.

Section 24 – Changes to These Terms

You may review the most current version of these Terms at any time on this page.

We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates or changes to the Site.

It is your responsibility to check the Site periodically for changes. Your continued use of or access to the Site or Service following the posting of changes constitutes acceptance of those changes.

Section 25 – Contact Information

Questions about these Terms of Service should be sent to:

AltaHoney
Email: sales@altahoneypacks.com